Shipping Terms & Return Policy
last updated April 26, 2020
Shipping Terms
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.
Where We Ship
We currently ship from our Location in London to over 30 countries. We offer free shipping to some locations. and options for international.
Shipping Costs
U.K/IRELAND
- Standard Shipping: 7-12 business days transit. Please note that order processing may take up to 5 business days after the order is placed for standard shipping.
- Standard International: 10 -12 business days transit. The cost is calculated at checkout. Please note that order processing may take up to 3 business days after the order is placed for standard shipping.
Taxes
we do not Tax our customer.
Returns on eligible items are accepted within 2 days of delivered order date. Items must be returned in their original packaging. To return an item, please contact info@topken.co.uk.
Late Returns
Any item returned after 5 days of received date is not eligible for refund or exchange.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.
Contact Information
If you have any questions about these Shipping Terms or Return Policy, please contact TOPKEN at info@topken.co.uk